Club orders are processed automatically every March, May, September & November. Any customization requests submitted after your club has been processed will not be accepted. Gift cards can not be applied to automated club orders for payment.
Pick Up Members – It is up to the wine club member to update account information before the processing of club orders. We offer a deadline for customizing your wine selection every club order so you will be able to control the wine club selections for every order – ALL CLUB SALES ARE FINAL. Once orders have been picked up and left our property we can not exchange or refund those wines due to order errors/customizations not made before the processing date.
Shipping Members – We are unable to refund a wine club order once it has been shipped.
We cannot accept returns of wine unless it is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. All returns must be handled within 90 days from purchase and all returned wines due to undeliverable packages must be handled in 90 days from the shipment being returned to Arrington Vineyards.
A 10% reprocessing fee will be applied to all canceled orders due to order errors/customizations not made by the deadline before refunds are issued.