All notifications/requests for wine club accounts need to be sent via email correspondence so there is clear record of the communication – WineClub@ArringtonVineyards.com.
Club orders are processed automatically every March, May, September & November (onsite and web orders do not count as an automated club order). Any customization requests submitted after your club has been processed will not be accepted. Gift cards can not be applied to automated club orders for payment. It is up to the wine club member to update account information before the processing of club orders. We offer a deadline for customizing your wine selection every club order so you will be able to control the wine club selections for every order – ALL CLUB SALES ARE FINAL.
Pick Up Members – Once orders have been picked up or left our property we can not exchange/refund those wines due to order errors/customizations not made before the processing date. Due to space constraints at the winery, picking up your wine club order is available during regular business hours and is required to be picked up within 30 days of processing. If you can not pick up your club order in the allotted time we will conveniently ship your club order to the primary address on file for an additional fee (if your order is declined for the payment of shipping fees to the card on file we will hold the order up to an additional 30 days). It is the members responsibility to reach out to us about unclaimed wine club orders as we are unable to hold any club orders past 30 days. Unclaimed wines will be sent to our Donations department after 60 days from the original purchase date.
Shipping Members – We are unable to refund a wine club order once it has been shipped.
We cannot accept returns of wine unless it is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. All returns must be handled within 60 days from purchase and all returned wines due to undeliverable packages must be handled within 60 days from the shipment being returned to Arrington Vineyards.
**Up to a 10% processing fee will be applied to all canceled orders due to order errors/customizations not made by the deadline before refunds are issued. Unclaimed wines will be sent to our Donations department after 60 days from the original purchase date.**
Membership Terms of Agreement