Wine Club FAQs
There is no fee to join Kix’s Wine Club and you may sign up anytime online or by visiting us. Automated wine club orders are processed four times a year. As a member you agree to all the membership terms and conditions. Membership Terms and Conditions are subject to change (terms highlighted below – under Automated Orders tab). Memberships are non-transferable and to be used by the member only.
- MARCH 2026: Payment is processed March 1, 2026.
- MAY 2026: Payment is processed May 1, 2026.
- SEPTEMBER 2026: Payment is processed Sept 1, 2026.
- NOVEMBER 2026: Payment is processed Nov 1, 2026.
Notifications of Automated Club Orders –
Members will receive notice at least ten (10) days prior to each club release detailing important dates associated with the upcoming shipment. Members are solely responsible for updating credit card information, billing and shipping addresses, club tier, or wine selections prior to the processing date stated in the notice.
All eligible payment methods on file may be used to process automated club orders. By enrolling, members authorize Arrington Vineyards, without further notice, to charge any eligible payment method associated with the account. If a primary payment method is declined, Arrington Vineyards may charge an alternate payment method on file. Members who do not wish alternate cards to be charged are advised not to store multiple credit cards on their account or permit friends or family members to use the account. Account changes submitted after order processing will not be accepted.
We recommend shipping your wine orders to a business address to ensure that an adult will be available to sign for the package. Federal law requires all wine shipments to have the signature of an adult 21+ years of age to deliver wine. Shipments are handled by FedEx and cannot be delivered to any PO boxes. Returned or refused shipments will incur additional fees and FedEx charges for an address correction fee once the package has left our facility (minimum of $26).
If a club shipment is returned for an incorrect address or a failed delivery attempt you will be responsible for the additional cost of reshipping or a restocking fee of $25. FedEx will attempt to deliver your wine up to times before returning the wine to us. If you are unable to make arrangements to pick up your wines at your local FedEx facility after the three failed attempts and the shipment is returned to us, we will contact you to make arrangements for reshipping your wines. Additional shipping charges will apply. If there is no attempt to reship or pickup your wines within 30 days from the return date, the wines will be submitted to the donations department.
PLEASE NOTE: Once wine leaves the winery, Arrington Vineyards is not responsible for damaged wine due to adverse weather conditions or improper storage.
When shipping wine, sales tax will be charged based on the “ship to” state and cost of shipping will vary depending on your zone plus the weight of your order (FedEx Ground ranges from $26 to $50). Discounts to shipping rates only apply to the first attempt FedEx Ground rate and excludes reships or address correction fees.
Unfortunately, due to many different state laws, we cannot accept club memberships for shipment of wine outside the United States or to the following states: AK**(Please contact shipping dept. to see if we can ship to your region), AR, CT, DE, HI, ME, MT, RI, and UT.
Yes, you may place your account “on hold or skip” one automated club order after fulfilling the two (2) automated club order commitment. This request must be submitted at least 14 days prior to a club processing month (March, May, September, or November). If the request is made within a scheduled club month, it will take effect for the next club order. A request to “skip” one automated club order may be made once per twelve-month period.
After a skipped shipment, we kindly ask that members accept the next scheduled shipment to maintain Active Member status. Request made less than 14 days before processing club orders are not guaranteed. Additionally, two consecutive automated club orders cannot be skipped. If two consecutive orders are skipped, your membership will be automatically closed.
To request a ‘pause/skip’, please email us: WineClub@ArringtonVineyards.com
Requests to cancel membership can be made by sending us an email, after receiving two (2) automated club orders and within a 14 day cancellation notice prior to processing a club order. If the 14 day cancellation period occurs before or during a scheduled club month (March/May/Sept/Nov), that order will be processed as the final club order under the account.
To request a cancellation, please email us: WineClub@ArringtonVineyards.com.
Members may cancel at any time after receiving two automated club orders without penalty. All wine purchases, taxes and shipping fees are non-refundable once processed. Early cancellations are subject to a termination fee of no less than $75 or the total value of discounts received—whichever is greater. This amount will be automatically charged to the payment method on file.
All notifications/requests for wine club accounts need to be sent via email correspondence so there is clear record of the communication – WineClub@ArringtonVineyards.com.
Club orders are processed automatically every March, May, September & November (onsite and web orders do not count as an automated club order). Any customization requests submitted after your club has been processed will not be accepted. Gift cards can not be applied to automated club orders for payment. It is up to the wine club member to update account information before the processing of club orders. We offer a deadline for customizing your wine selection every club order so you will be able to control the wine club selections for every order – ALL CLUB SALES ARE FINAL.
Pick Up Members –
- Once orders have been picked up or left our property we can not exchange/refund those wines due to order errors/customizations not made before the processing date.
- Due to space constraints at the winery, picking up your wine club order is available during regular business hours and is required to be picked up within 30 days of processing.
- If you can not pick up your club order in the allotted time we will conveniently ship your club order to the primary address on file for an additional fee (if your order is declined for the payment of shipping fees to the card on file we will hold the order up to an additional 30 days).
- It is the members responsibility to reach out to us about unclaimed wine club orders as we are unable to hold any club orders past 30 days.
- Unclaimed wines will be sent to our Donations department after 60 days from the original purchase date.
Shipping Members –
- We are unable to refund a wine club order once it has been shipped.
- If your account is missing a billing or shipping address, your default address will be set to the nearest FedEx facility to the winery. This is due to space constraints in our fulfillment center, as we are unable to store unclaimed wines for extended periods.
- We cannot accept returns of wine unless it is corked or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Weather damage may include leakage, freezing, and/or corks pushing. All returns must be handled within 60 days from purchase and all returned wines due to undeliverable packages must be handled within 60 days from the shipment being returned to Arrington Vineyards.
**Up to a 10% processing fee will be applied to all canceled orders due to order errors/customizations not made by the deadline before refunds are issued. Unclaimed wines will be sent to our Donations department after 60 days from the original purchase date.**
Absolutely! Due to space constraints at the winery, picking up your club order is available on a limited basis. We will hold your wine club order for up to 30 days after it has been processed. If you are unable to pick up your wine order during this time, we will conveniently ship your wine to you and apply any shipping costs to the credit/debit card account that we have on file. **If you miss picking up 2 club orders your account will automatically be switched to shipping for all future club orders**